Every insight starts with a story, and every story deserves to be heard. But when your NPS® or CSAT campaigns generate thousands of responses, how do you turn all that feedback into real action, fast?
That’s why we created Feedback Copilot, the AI-powered assistant that transforms your NPS® or CSAT campaigns into actionable intelligence – instantly.
The problem collecting feedback: Too many voices, not enough time
Let’s face it: analyzing feedback is a nightmare. Even when users leave valuable insights in NPS campaigns, the manual work required to analyze hundreds (or thousands) of verbatim responses can paralyze teams. One client told us:
“We received 5,000 verbatim responses. That’s two weeks of manual work.”
And because it’s so time-consuming, teams either:
- Underutilize feedback tools like NPS/CSAT
- Or don’t act on the insights at all
The solution to overwhelming feedback? Feedback Copilot
Feedback Copilot was born from this pain point – combining the best of AI with our all-in-one experimentation platform. It’s available for free within AB Tasty, and automatically activated for NPS/CSAT campaigns with over 100 responses.
What our Feedback Copilot does:
- Segments feedback by sentiment: Instantly separates positive and negative comments based on campaign scores.
- Clusters similar comments into key themes: Groups feedback into topics like “price,” “delivery,” or “UX.”
- Summarizes each theme: Provides a short description, confidence score, and sample comments for every theme.
- Highlights what matters most: Surfaces the top 3 positive and top 3 negative drivers of satisfaction.
- Exports labeled feedback: Download results for use in Excel, PowerPoint, and more.
And it does all this while respecting data privacy, using a self-hosted model (Hugging Face) instead of sending sensitive content to third-party LLMs.
What makes our Feedback Copilot unique?
- Instant categorization of massive feedback volumes
- Quantification of qualitative input – finally, your verbatim responses have numbers to back them
- Integrated NPS/CSAT in your test workflows – measure why something works, not just if it does
- Enterprise-grade privacy: Comments stay on AB Tasty’s infrastructure
Who benefits from Feedback Copilot?
- CROs & Product Managers: Prioritize optimizations based on real user pain points.
- UX & Research Teams: Detect trends and go beyond basic survey stats.
- Marketing & Customer Success: Understand friction points before and after launches.
What’s next?
Early adopters already report major productivity gains – and they’re asking for more:
- Direct A/B test ideas from negative themes
- Verbatim-based segmentation for campaign targeting
- Improved theme granularity for enterprise-scale campaigns
We’re just getting started. Feedback Copilot is not just a feature – it’s your co-pilot in delivering better, faster, and more human-centered product decisions.
