The situation is unprecedented and consumer behavior is shifting rapidly. We share some ideas for managing CX in this challenging context.
Here are some quick and easy ways to communicate clearly with your customers regarding the Covid-19 pandemic.
CRO Myth Busters
If you’ve played any role in a product development team, you’re probably very familiar with the tricky question of the product roadmap.
How do your website visitors actually feel? This very question was asked in 2003 by Andy Taylor – and it led to the creation of the NPS.
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