Article

9min read

9 Must-Read Books to Boost CRO Skills

A central element of digital marketing is conversion rate optimization (or refining the user experience on webpages, campaigns, and so on) so visitors are more likely to complete a desired action. This action, which is often referred to as a conversion, could be completing a form, downloading a white paper or even making a purchase, depending on what goal a company is focused on measuring at that point in time. 

If you’re new to the world of conversion rate optimization, the digital marketing industry, or just want to brush up on your knowledge of CRO, we’ve listed nine great books from industry professionals and thought leaders in this field to help.  

These books are fantastic resources packed with guidance and tips that can help create successful campaigns that ultimately increase the number of conversions for your business. 

Time to update your reading list. 

1. Landing Page Optimization: The Definitive Guide To Testing and Tuning for Conversions by Tim Ash

Considered a voice of authority when it comes to landing pages, SEO, and all things search marketing, the author and marketer Tim Ash has put pen to paper to share his knowledge on creating high-converting landing pages. Despite originally being published in 2008, Tim’s advice has stood the test of time and remains highly relevant for anyone reading it today. It’s a top recommendation from us. 

landing page optimization

Get the book here, or check out this dedicated section of our blog for more on refining landing pages.

2. Making Websites Win by Dr. Karl Blanks and Ben Jesson

This book is a collaboration between two well-known marketing whizzes—Dr Karl Blanks and Ben Jesson—who have spent their professional lives deeply involved in the world of digital marketing and run a company called Conversion Rate Experts. It’s safe to say that reading this will place you in great hands. The two marketers decided to write down their very own customer-centric methodology they’ve spent years applying with excellent CRO results. This book is bursting with tips and suggestions they’ve learned along the way, along with reflections on mistakes they made (so you can avoid them). This is a great book to consult when it comes to defining CRO strategy or when looking for mentorship on how to succeed in this field.

making websites win

 

Get the book here, and check out our own advice for taking a customer-centric approach to blogging to help get those CRO wins.

3. Don’t Make Me Think (revisited) by Steve Krug

While this book incorporates some great advice on improving conversion rates, Don’t Make Me Think is a must-read for designers, user experience specialists, and digital marketers. Steve Krug examines how users navigate websites and the science behind creating a web page that converts. Steve says the secret to success is giving users all the information they need upfront and removing the need for them to think, which in turn creates more intuitive interfaces and overall easier user experience. 

This is a great read for anyone wanting to improve their UX and gain more insight into how people typically browse. 

 

dont make me think

Check it out here.

4. Website Optimization: An Hour a Day – A Conversion Rate Optimization and A/B Testing Guide by Rich Page

Rich Page outlines all the basics when it comes to improving conversion rates and optimizing your web campaigns.  This book breaks down CRO tools, metrics, and important elements on a webpage to test, referencing an hour a day approach for professionals looking to deepen their understanding. Rich dives in to email marketing, search optimization, and personalization, imparting his own wisdom from spending years in this industry. 

This book is a great investment for anyone who may be new to the world of conversion rate optimization and is looking to get up to speed. 

 

website optimization an hour a day

 

Here’s the link to check it out.

5. Conversion Optimization: The Art and Science of Converting Prospects to Customers by Khalid Saleh and Ayat Shukairy

Another collaborative success on the topic of conversation optimization, this time from the co-founders of Invesp: Khalid Saleh and Ayat Shukairy. Both Khalid and Ayat have spent many years working in the digital marketing sphere and come together to help other professionals work out the science behind a well-performing, high-converting webpage. The Art and Science of Converting Prospects to Customers covers everything from establishing customer personas, how to understand your current web usability, and how to spot and overcome current issues that may be staving off conversions. 

 

art and science of converting prospects into customers

 

Get it here.

6. Tested Advertising Methods by John Caples

One of the defining features of AB Tasty is our dedication to experimentation. We are strong advocates of testing, and have seen time-and-again the precision it brings to optimization. Which is why we highly recommend reading John Caples’ Tested Advertising Methods

While it was originally released in 1932, this book has been revised many times throughout the years, with Fred Hahn providing the latest version for marketers in the digital sphere. Testing Advertising Methods is more content-focused, honing in on what copy engages consumers and ultimately convinces them to act. Reading this book will certainly incentivize you to start A/B testing your messaging (if you haven’t already) while also shedding light on some timeless principles for effectively reaching your target audience.  

It may be an oldie but it’s definitely a goodie! 

 

tested advertising methods

 

Check it out. 

7. Web Design for ROI: Turning Browsers Into Buyers and Prospects Into Leads by Lance Loveday and Sandra Niehaus

This book dives into the role of design in sales and lead generation (with the authors saying the right design can increase these two metrics by 10—50%, potentially). Both Lance and Sandra have a wealth of experience when it comes to creating high-performing websites, and the pair have come together to share their wisdom. 

This book covers a range of tips and tricks that look specifically at improving conversions online as well as increasing a digital presence—explaining how design needs to go beyond aesthetics and also take into account metrics and business goals. 

 

web design for ROI

 

Here’s the link.

8. Kill Your Conversion Killers with The Dexter Method™ by Joris Bryon

The nod to fictional TV serial killer Dexter in the title gives a glimpse into Joris Byron’s style of writing and overall intent: to talk about the common pitfalls of conversion rate optimization in an engaging, conversational tone. 

Joris quickly gives readers a framework for applying great conversion rate optimization tactics, and highlights common practices that could actually be a detriment to your strategy. Joris spent three months on a sabbatical writing his books, Kill Your Conversion Killers offers great insight into his own experiences while working agency-side. If you’re looking to expand your knowledge on conversion rate optimization (and want to be able to prioritize which tests to run, for one example) this is the book for you!

 

conversion killers

 

Get it here.

9. Predictably Irrational by Dan Ariely

Last (but by no means least) on our list of top CRO books to read is Predictably Irrational—a book that looks at the sometimes irrational way humans make decisions and applies these insights to the world of marketing. Author Dan Ariely intended to help his readers change the way they thought about marketing and their understanding of what consumers want.  

While this book was released in 2008, it’s still very relevant to anyone wanting to better understand (and communicate with) their target audience with Ariely’s fun, experimental approach making the material a fun, thought-provoking, read!

 

predictably irrational

 

Check it out. 

Wrapping Up

Developing your professional skill-set is essential for growth, and these books promise to provide key learnings and important perspectives on the multi-faceted discipline of conversion rate optimization. Whether you’re an experienced marketer or new to the industry, it’s important to be open to continuous learning, and even revisiting the basics through the lens of your real-life experience. These books are a great place to start. 

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Article

8min read

Proven Tips to Increase Your Amazon Conversion Rates

Gone are the days when shops and retailers could measure sales conversions by counting the physical customers in their shop and dividing it by the number of sales that went through the till, as the change in shopping behaviors and the huge shift to online shopping has meant retailers need to adapt, too.

The one major online retail site that sellers are eager to have a presence on, and as one of the most visited websites in the world, Amazon Marketplace offers great exposure to 12 markets around the globe. Whether you’ve just started selling or you’re an established presence in the marketplace, conversion rates are a very important metric for any retailer, as it is often considered a measure of how successful their business is. With more retailers looking to understand the secret to increasing their conversions on the e-commerce giant, we explore what a ‘good’ Amazon conversion rate looks like, and how you can optimize your listings to increase conversion rates – something all budding Amazon sellers will be keen to invest in!

First, let’s cover conversion rates and what ‘good’ looks like:

What is Conversion Rate?

Conversion rate is calculated by dividing the number of sales by the number of times people have visited a product. Conversion rates apply to any sales made – both on and offline- and they are often affected by things like the volume of people clicking through to the advert or from visiting the store, the competition level from other sellers as well as price comparison and seasonal discounts, etc.

What is an Amazon Conversion Rate? 

Amazon conversion rate is the same, but focuses just on sales made through the platform. It is automatically calculated by the retail giant and can be accessed by logging into your ‘Sellers Central Business Reports’, under the header ‘Business Report’. Within this section, there is a row called ‘Order Item Session Percentage’, which is the conversion rate Amazon attributes to each item.

Amazon breaks conversion rate down for sellers to see the conversion rate of each product, by viewing the ‘By ASIN’ reports.

What Does a Good Conversion Rate Look Like?

A benchmark conversion rate will depend on a few different elements, including industry, but an average conversion rate recorded by a study looking at the top 500 Amazon sellers recorded an average of 3.32%, with non-Prime members converting on average around 6%. However, retailers who had invested in joining the FBA, Fulfilment By Amazon, to become Prime Sellers, significantly increased their conversion rate as the average Prime member converts up to a whopping 74%! 

Whilst those figures look impressive, there are a few other factors at play to help increase conversion rates on Amazon. Our tips look to optimize Amazon listings to help increase conversion as well as improve the ranking of listings on the digital marketplace.

Strengthening Your Amazon SEO

When looking to improve conversion rates on Amazon, the first thing to review is the keywords you are targeting and the placement of these words within your product listing. Amazon SEO is a relatively new concept for online retailers but is a very important part of achieving success on the world’s biggest-selling site. Conduct keyword research before writing any listing, make sure you are aware of what people are looking for when it comes to your products and target the most relevant search terms. In a previous article, we cover how to conduct keyword research using some free tools that are widely available – so there’s no excuse for poorly performing listings. There are several opportunities to use keywords when creating a product listing, so make sure these terms feature in the product title, features, description as well as the URL of the item.

Write Accurate and Engaging Product Descriptions

In order to potentially increase conversion rate, you need to increase the click-throughs on a listing, which means creating engaging and descriptive titles that encourage users to click and learn more. Remember, conversion rates are calculated based on the number of people viewing, or clicking your listing, so get writing those ‘click-worthy’ headings. Make sure to accurately describe your product too, don’t be vague or mislead potential customers, as this will affect your opportunity to rank higher in search on Amazon which will directly affect your conversion rates, too.

Offer Competitive Pricing and Other Perks

This is particularly important for sellers who are in a highly competitive market, as offering competitive pricing can make the difference between people clicking through or not. If you are able to do this, offer reduced shipping – or even free delivery. If you are the only seller offering free delivery, people will be far more likely to convert. Often, sellers who have sales on products or offer discount codes see an increase in conversions, so try experimenting with a sale or offering money off for returning customers. Of course, the most prominent perk for Amazon sellers is joining the FBA, as this automatically makes your products eligible for Prime; the next-day subscription delivery service Amazon offers paid subscribers. As one of the most successful subscription models online, Amazon Prime significantly increases conversions as Prime members are much more likely to convert each time they visit the website.

Trial Amazon Pay Per Click

Another great way to potentially increase conversion rates is to secure the top spot, by paying for an advert. Amazon pay per click, or PPC, is identical to search giant’s Google in that sellers can pay to secure the top spot with relevant adverts. By targeting known search terms, sellers have the opportunity to buy the search space and appear in relevant results, with listings that are marked as ‘sponsored’.

Upsell Relevant Items

Upselling items by offering related or complementary products that people may find useful when they are looking to buy will increase the potential of selling further products. By making ‘suggested’ or related items visible at the ‘add to basket’ stage, customers will be more inclined to add more products. Upselling relevant items will not only have a positive impact on conversion, but it will also encourage repeat purchases and indicates your online store has further products to explore.

Link to Products From Other Online Places

Be sure to share your products on other online channels such as social media and websites. Featuring products on other selling sites such as eBay and Gumtree will target a wider audience.  If you are exclusively selling on Amazon Marketplace, consider using targeted adverts across relevant websites online, using cookie data to retarget people who have viewed or previously purchased from you. Increasing the exposure of your products via banner adverts and sponsored listings on social feeds can significantly increase conversion rates.

Trial and Error Testing!

These tips are some great options to help improve conversion rates whilst making sure listings are well optimized, however, there is no real magic ingredient to producing high-converting product listings on the world’s biggest marketplace. We highly recommend testing what works well for you as an individual seller. From tweaking product descriptions, using shorter or longer titles and even including emoji’s to entice readers to click through- try testing subtle differences with product listings to find something that works for you.

Key Takeaways

Whilst there are many ways to optimize your Amazon listings with the view to increase conversion rates, there is no real magic recipe that fits for every business. Some optimization techniques may work really well for some retailers, whilst others have found their success through trial and error. Applying just one change won’t make a difference to conversion rate so try to work on a few different elements of your product listings. For this, A/B tests are an excellent way to find out what does and doesn’t work.

Conversion rates are an excellent way to measure success, and by looking to make some or all of the changes listed above, sellers will also automatically benefit from increased visibility on the platform, as the Amazon A9 algorithm appears to consider sales velocity and conversion rate as two of the most important factors when it comes to ranking well on the digital marketplace. With the opportunity to rank your products higher in Amazon search, potentially increase click-through rates and ultimately increase conversions, there are some great reasons to optimize on Amazon and reap the rewards via a better click-through rate and hopefully higher conversions.