Article

8min read

Mastering Mobile Optimization: Tactics for Higher Commerce Conversion

In today’s mobile-first world, where smartphones dominate more than half of global web traffic, optimizing for mobile has never been more crucial. Mobile usage surpassed desktop in the US in 2022 and in the UK in 2023, signaling a clear shift in consumer behavior. Brands are now urged to design with mobile in mind first, adapting for desktop as needed, rather than the reverse. This shift may seem daunting for teams, but it’s a necessary evolution to meet the expectations of today’s users.

Whether your customers are researching products or making purchases, their mobile experience can make or break their journey with your brand. While it’s clear that more shopping is done on mobile devices than on desktop, the real question remains: how significant is mobile shopping overall? Today’s mobile-savvy consumer isn’t just using their device for convenience, but to blend their in-store and online shopping into one seamless experience. In fact, nearly 80% of shoppers globally use their smartphones to browse  a retailer’s website while shopping in-store, and 74% use the store’s app. However, only 33% of consumers prefer making purchases on their phones, with 49% reporting a smoother experience on desktop or tablet. This highlights just how important it is for brands to enhance their mobile offerings for a seamless experience across all devices.

To delve into the complexities of mobile optimization Mary Kate, AB Tasty’s Head of Growth Marketing for North America, teamed up with Allie Tkachenko, a UI/UX Strategist at WPromote, for a webinar on mastering mobile. AB Tasty’s platform enables brands to deliver personalized customer experiences, while Wpromote helps design and optimize engaging web experiences that convert.  They emphasize a key message: mobile optimization isn’t just about resizing for a smaller screen – it’s about creating an intuitive, seamless journey that aligns with today’s mobile-first consumer’s behaviors and expectations. 

It’s critical that mobile  websites  excel in areas like speed, navigation, and user-friendliness. Let’s dig into three actionable strategies from the webinar to help your brand stay ahead and deliver an improved mobile experience for your customers. 

1. Maximizing limited space

One of the biggest challenges in mobile design is maximizing limited screen space without overwhelming users. The key is to keep crucial content above the fold—on mobile, this means placing essential elements like navigation bars, CTAs, and product highlights in a prominent position, visible without scrolling. This is particularly important on search landing pages, the homepage, and other high-traffic areas. A well-organized and streamlined navigation system that helps users quickly find what they need can lead to higher engagement and reduced bounce rates.

While desktops offer ample space to break down navigation into detailed categories, mobile design requires a more simplified structure due to space constraints. Consider grouping categories under broader buckets like “Top Categories” or similar, allowing users to easily explore the site without feeling overwhelmed by too many options. Another key strategy is leveraging responsible design, such as implementing sticky navigation bars or menus that stay visible as users scroll. This approach, widely adopted across industries, ensures easy access to important links and minimizes the effort required to navigate the site.

AB Tasty in action

The UX team at Clarins wanted to make their product more visible on their category pages. In the original layout, filtering and sorting functions were stacked, removing space from the second row of products appearing. After testing a column layout for the filtering and sorting menus, the team saw a significant improvement—bounce rates decreased, and clicks to products increased by 34%.

Optimizing screen space solutions

  • Keep key elements above the fold 
  • Simplified navigation 
  • Use responsive design  
Watch the whole webinar below or get our Mobile Optimization Guide

2. The thumb zone

The “Thumb Zone” refers to the area of the screen that is easiest for users to reach with their thumbs, typically the lower portion of the screen. Since most users interact with their phones one-handed, placing critical CTAs, buttons, and interactive elements within this zone is important for accessibility and ease of use. 

Consider this: a navigation bar that starts at the top of the page but shifts responsively to the bottom as the user scrolls. This keeps it in an expected spot initially, avoiding any disruption to the user’s flow, and then moves it to a more reachable area as they continue browsing.

Another thing to keep in mind is sizing. Whether it’s buttons, images, form fields, or menu links, the size of these elements plays a huge role in usability. You can’t just shrink them to save space—you have to ensure they’re “tappable” so users can easily interact. While reachability is key, think about what doesn’t need to be within reach, like informational banners or logos. You can place those outside the thumb zone, saving prime space for interactive elements.

Brands that prioritize the thumb zone in their mobile designs see improved user engagement and lower frustration levels. This small shift can make a significant difference in usability and customer satisfaction. 

AB Tasty in action

The team at Club Med, a leading travel and hospitality brand, observed that their original mobile site displayed a navigation bar at the top of the page, which would disappear as users scrolled down. To increase user engagement with different category offerings, they created a variation of the mobile homepage with a sticky navigation bar which remained at the bottom of the screen while scrolling.

The results of the A/B test revealed a 12% increase in click rates, a 12% increase in access to the transaction funnel, and a 2% decrease in the bounce rate for users showing the variation with the sticky navigation bar. This approach effectively makes information more physically accessible.

Optimizing the thumb zone

  • Bottom Navigation 
  • Sizing 
  • Reachability  

3.  Improving processes 

Lengthy forms and cumbersome checkout processes are major obstacles to conversion in mobile digital experiences. Mobile users expect a seamless, fast journey, and frustration with complex forms often leads to abandoned carts. Streamlining these processes—especially form fills and checkouts—can reduce friction and improve conversions. We’ve all experienced the annoyance of having to redo a form, fearing progress might be lost, which can lead to users abandoning the process entirely. Key areas for optimization include simplifying checkout by offering guest checkout options and exploring one-click payment methods.

Search and product discovery also present unique challenges on mobile devices due to limited screen space. With condensed menus and site navigation, users often rely heavily on the search function. Optimizing your search results pages to help users quickly find specific products can drastically improve the user experience. The space constraints of mobile mean that every element, including search results, should guide users efficiently to what they’re looking for.

Lastly, page load speed plays a vital role in retaining users. A slow-loading site can deter users, leading them to abandon your site altogether. Reducing load times is crucial for keeping users engaged. Understanding your audience and continuously optimizing these processes will help ensure your site meets their needs and encourages conversions.

AB Tasty in action

Travel insurance company, DirectAsia, needed users to fill out a form to generate an insurance quote. The team observed that customers were not completing the forms as smoothly as expected. To address this, they implemented a variation in the test where bolded check marks appeared to validate each completed field. This change created a sense of progress for users as they navigated the form and alleviated any uncertainty about needing to go back to correct errors.

As a result of this test, DirectAsia achieved a 1.97% increase in quote generations and a 7.78% increase in transaction rates. By reassuring users throughout the form-filling process, DirectAsia successfully guided more customers through their quote generation form.

Optimizing mobile processes

  • Checkout 
  • Search and discovery 
  • Speed & image loading 

Wrapping up

Mobile optimization is about much more than making your website look good on a smaller screen; it’s about crafting a seamless, user-friendly experience that enhances the customer journey. Whether you’re focusing on improving site speed, optimizing design for better accessibility, or streamlining complex processes, the suggestions above provide a solid foundation for mastering mobile optimization. By understanding the nuances of mobile behavior and catering to the needs of your users, your brand can create a frictionless experience that drives conversions and fosters customer loyalty.

Stay ahead in the mobile-first era by ensuring your website design and processes align with the expectations of today’s consumers. AB Tasty can help achieve this goal by providing innovative tools and data-driven testing to enhance your mobile strategy. As mobile usage continues to grow, so does the importance of providing a smooth, engaging, and conversion-focused experience. 

If you want to get all the details. – watch the webinar below.

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Article

7min read

Winning Big During the E-Commerce Holiday Season: Strategies and Insights

As we approach the most lucrative time of the year for e-commerce—Black Friday, Cyber Monday, and the broader holiday season—businesses are laser-focused on maximizing their revenue potential. The stakes are high and the competition is fierce, but with the right strategies you can set your brand apart and significantly boost your bottom line. In this blog, we’ll dive into some key tactics for winning big during the holiday season which can all be found in our 30 Tests for Black Friday e-book.

Understanding the E-Commerce Landscape During the Holidays

The holiday season, particularly around Black Friday and Cyber Monday, represents a critical period for e-commerce businesses. Last year alone, consumers spent over $9 billion on Black Friday. With more and more customers shopping online, the opportunity for e-commerce businesses to capture market share is immense.

However, this opportunity comes with challenges. The influx of traffic can strain your website, and the sheer number of competitors vying for attention can make it difficult to stand out. That’s where a well-designed strategy comes into play.

Prioritize Website Performance and Reliability

One of the first steps to ensure a successful holiday season is to prepare your website for the surge in traffic. Testing your website load is crucial. Even a one-second delay in page load time can lead to a 6% reduction in conversions.

Start by simulating high traffic volumes to identify potential bottlenecks. Optimize your servers, compress images, and streamline your code to ensure your website can handle the holiday rush. Remember, a smooth user experience is non-negotiable.

Craft Compelling and Urgent CTAs

The holiday season is all about urgency. Limited-time offers, countdowns, and exclusive deals create a sense of urgency that drives conversions. We can’t emphasize enough the importance of A/B testing your calls-to-action (CTAs) to find the most effective wording, design, and placement.

Experiment with phrases like “Limited Time Offer,” “Exclusive Black Friday Deal,” or “Shop Now Before It’s Gone.” The goal is to create a sense of FOMO (Fear of Missing Out) that compels customers to take immediate action. A/B testing here is an ideal way to help you find the messaging that works best for your audience.

Personalization is Key

Consumers expect a personalized shopping experience, especially during the holidays. Tailoring your content and offers to individual users can significantly increase engagement and conversions. Use previous interactions, browsing behavior, and purchase history data to deliver personalized recommendations and offers.

For example, if a customer frequently purchases tech gadgets, highlight your latest electronics deals in your email campaigns and on-site recommendations. We strongly advocate using dynamic content that changes based on user behavior, ensuring that each visitor sees the most relevant offers.

Optimize Your Mobile Experience

With more than half of all e-commerce transactions now happening on mobile devices, optimizing your mobile experience is no longer optional—it’s essential. A seamless mobile experience can differentiate between a sale and an abandoned cart.

Ensure your website is responsive, with easy navigation, fast load times, and simplified checkout processes. Test your mobile site thoroughly, focusing on the user experience from landing to checkout. Our mobile-first world demands a smooth mobile experience, so it’s crucial to run mobile-specific A/B tests to identify and fix any friction points.

Leverage Social Proof

Social proof is a powerful tool in the e-commerce arsenal, particularly during the holiday season. Customer reviews, ratings, and user-generated content can significantly influence purchasing decisions.

Consider showcasing recent customer reviews on your product pages or adding a “Trending Now” section highlighting popular items. Social proof can increase trust and encourage hesitant shoppers to make a purchase.

Experiment with Pricing Strategies

Pricing plays a crucial role in holiday season sales. Dynamic pricing, flash sales, and bundling products are just a few strategies that can entice customers to buy more. Running A/B tests on pricing strategies can help you determine what resonates most with your audience.

For instance, you might test a “Buy One, Get One Free” offer against a “25% Off” deal to see which drives more conversions. The key is to stay flexible and willing to experiment until you find the ideal message for your audience.

Use Email Marketing to Drive Conversions

Email marketing remains one of the most effective channels for driving holiday sales. A well-crafted email campaign can keep your brand top-of-mind and encourage repeat purchases. Segment your email list to target different customer groups with personalized offers.

You can test subject lines, send times, email content, and more to optimize open rates and conversions. Consider sending reminder emails for abandoned carts and exclusive early access deals to your most loyal customers.

Streamline Your Checkout Process

Cart abandonment is a major challenge during the holiday season, with many shoppers dropping off at the checkout stage. To combat this, ensure your checkout process is as smooth and simple as possible.

Minimize the number of steps required to complete a purchase, offer multiple payment options, and provide clear shipping information. Test options like a one-click checkout option to see if it reduces cart abandonment rates.

Invest in Retargeting Campaigns

Retargeting is a powerful way to re-engage visitors who have shown interest in your products but haven’t yet made a purchase. During the holiday season, retargeting can help you recover lost sales and boost your conversion rates.

Set up retargeting campaigns that display personalized ads to users who have visited your site or abandoned their carts. Timing is so important when it comes to retargeting—start your campaigns early and increase frequency as the holidays approach.

Offer Free Shipping and Easy Returns

Shipping costs and return policies can make or break a sale, especially during the holidays. Offering free shipping can be a strong incentive for customers to complete their purchases. Likewise, a hassle-free return policy can reduce the perceived risk of buying online.

We suggest promoting these benefits prominently on your website and in your marketing materials. Consider running tests to see how different shipping and return options impact conversion rates. Another great option is to test using a progress bar to encourage larger orders in exchange for free shipping.

Plan for Post-Holiday Retention

While the holiday season is a prime time for acquisition, it’s also an opportunity to focus on retention. Customers acquired during this period can become repeat buyers if nurtured correctly.

Post-holiday, consider running loyalty programs, offering exclusive discounts for future purchases, and sending personalized thank-you emails. Maintaining engagement with your customers beyond the holiday season will build long-term loyalty.

Conclusion: Prepare, Test, and Optimize

The e-commerce holiday season is a marathon, not a sprint. To truly win big, it’s crucial to prepare in advance, test rigorously, and optimize continuously. By implementing the strategies outlined in this blog—and leveraging the proven tests from AB Tasty’s 30 Tests for Black Friday—you can position your business for success during the most critical time of the year.

Remember, the key to a successful holiday season lies in your ability to adapt and respond to the ever-changing needs of your customers. Stay agile, keep testing, and make data-driven decisions to maximize your holiday sales.