Article

12min read

Understanding Bounce Rate to Improve It

Bounce rate is one of the most important metrics used to understand how well your website is performing. It’s a type of web analytics metric that measures the behavior of visitors to a website or page within the website.

In this article, we will cover everything about bounce rates: how they are calculated, bounce rates vs exit rates, what is considered a good bounce rate, how to use web analytics for tracking and tips for improving this metric.

Let’s get started.

What is bounce rate on a website?

The definition of bounce rate is relatively easy to understand compared to other web analytics concepts. However, that is not to say that the data is somehow superficial or unimportant, as there are many insights that a bounce rate analysis can provide.

The bounce rate yields information on the behavior of a website’s visitors and how well the website is engaging them.

To “bounce” from a website simply means to leave before interacting with the page in some way such as leaving a comment, clicking on something, scrolling or visiting another page on the site.

In other words, to enter and to leave without engaging beyond the initial entrance of the website is a bounce. However, a bounce is not always a bad thing or a sign that the website is not performing well.

Each visitor to a website can be seen as a drop of water with the website presenting a surface that is either porous or waterproof. The goal of a website is to be as porous as possible, absorbing each visitor to the site with as relevant and interesting information as possible. Non-porous websites “bounce” visitors immediately, often indicating that the website is not performing as required and flagging issues that can be addressed with further web analytics.

How to calculate bounce rate

A bounce rate analysis is a very straightforward formula that can be summed up in a simple equation.

The number of visitors who leave a website after only visiting the landing page (the page that led them to the website) and not interacting in any way, is divided by the total number of visitors to the site.

Bounce Rate Formula

For example, if 40 visitors leave without being “absorbed” into further interaction with a site and there have been 100 visitors overall, the bounce rate will be 40%.

There are a few main ways that a visitor may bounce. For example:

  • Clicking on a link to another website
  • Clicking the back arrow that takes them to the previous page
  • Entering a new URL and hitting enter
  • Closing the browser or tab

One other way in which a visitor may bounce is if they stop interacting entirely, causing the session to time out.

Anything over half an hour of idle time is considered a bounce. Any further interaction after this time, even if it occurs within the site, is considered a new session.

Bounce rate vs exit rate

Bounce rate and exit rate are often thought to be synonyms, or at the very least that they ultimately provide the same data.

This is a huge error and can lead to false bounce rate analysis and poor decision-making.

The confusion is understandable, as both concepts seemingly measure similar things on the surface. However, the difference is quite profound and requires an understanding of what both metrics measure.

As previously described, bounce rate measures the percentage of visitors that leave a website before interacting with it in any way.

Exit rates provide information on specific pages of the website, measuring the percentage of visitors that left the site after viewing a specific page, no matter how many pages they have visited before in the session.

In other words, all bounces are exits, but not all exits are bounces.

Bounce rates are based on only sessions that start and end with one page. While exit rates calculate the last page visited in the user’s journey, regardless of the number of pages a user has visited during one session.

Bounce Rate vs Exit Rate

For example, let’s say a site has three pages named Page X, Page Y and Page Z. From Monday to Friday, the interaction might look something like this:

  • Monday – Page Y > Exit
  • Tuesday – Page Y >Page Z > Page X >Exit
  • Wednesday – Page X > Page Z > Page Y >Exit
  • Thursday – Page Z >Exit
  • Friday – Page Y > Page X > Page Z > Exit

The analysis would show:

Page X has an exit rate of 33% and a bounce rate of 0%.

  • Three sessions included Page X and one session exited from Page X.
  • There was no single-page session for Page X.
  • One session began on Page X, but it was not a single-page session, so the bounce rate is zero.
  • No visitor entered and left without any other interaction on this page.

Page Y has an exit rate of 50% and a bounce rate of 33%.

  • Four sessions included Page Y.
  • Two of those four total sessions exited directly from Page Y, so the exit rate is 50%.
  • The bounce rate is less than the exit rate because three sessions started with Page Y and only the single-page session led to a bounce.

Page Z has an exit rate of 50% and a bounce rate of 100%.

  • Just like Page Y, the exit rate of Page Z is 50% because four sessions included Page Z, and two sessions exited from Page Z.
  • The bounce rate is 100% because the only session that started with Page Z was a single-page session that led to a bounce.

High exit rates of some pages can be a good sign. For example, within e-commerce, leaving a page after completing a purchase is a good sign as it points towards a satisfactory outcome of a transaction.

Define average bounce rates

Defining average bounce rates can be a complex task. This is largely due to the fact that a high bounce rate for some pages, might be considered low for others.

Each case can be highly subjective due to the industry and purpose of the webpage. Certainly, bounce rate can only provide some information about a website’s performance and it remains highly important to use other metrics to fully understand visitor behavior.

Industry-standard bounce rates consider anything over 50% as high and anything between 20% and 50% as low, but it’s essential to go beyond this broad definition of what is an acceptable bounce rate.

Anything under 20% is likely an error and should be looked into.

What is a healthy bounce rate?

Rather than being concerned with an all-encompassing good bounce rate, a better goal would be finding a healthy bounce rate for each specific site and its unique goals.

The goal of 20% to 50% is not without merit, but it can be a superficial reading of behavior or almost impossible to attain depending on your type of page.

For an e-commerce landing page, browsing is often encouraged because it can lead to sales later on. Lower bounce rates will indicate that visitors decided to continue to look around rather than leave.

For other sites, like online recipe sites or information-specific sites, browsing is not likely. Therefore, a high bounce rate on these types of pages can be an indication that the visitor is satisfied having found the information they needed and bounced after.

Some websites are designed to be only one page, so it’s impossible to know what a “bad” bounce rate is when the design itself ensures it remains at 100%. In these circumstances, and those where a lot of information is presented on the landing page, other metrics can provide more relevant insights.

For example, it is always a bad sign if the visitor leaves within a matter of seconds. However, if they remain on the page for multiple minutes, the bounce rate might not be the best indicator that the site is not performing as desired.

To determine a high or low bounce rate, it’s important to consider the site’s purpose, the average bounce rate in your sector and typical user behavior. From there it will be easier to gain the appropriate insight that the data is providing.

Want to lower bounce rates by testing different aspects of your website? AB Tasty’s best-in-class customer experience optimization platform offers you an A/B testing tool that allows you to quickly set up tests with low code implementation of front-end or UX changes on your web pages. Go further by gathering insights via an ROI dashboard, and determining which route will attract customers and ultimately increase your revenue.

How to check the bounce rate of your website

Once you have defined what you consider to be your desired website bounce rate, the next step is to understand where to find the data.

Thankfully this data is very easy to find and comprehend in Google Analytics, which also provides a multitude of other data to help understand how well your website is performing.

Not being particularly familiar with Google Analytics should not deter you from using it. It is fairly self-explanatory once you have a grasp of the terms and purpose of the data.

Where to find the bounce rate on Google Analytics?

First, sign into the website’s Google Analytics page. Once there, select the “Audience Overview” tab, which also provides a variety of other metrics that can be of great use. From here you will need to choose whether you want to read the entire website’s or individual pages’ bounce rate.

For the entire website, simply click on the bounce rate metric, which will also provide a graph for the defined time period. The time period can be changed as required by the calendar at the top right of the screen and includes a customizable option.

For individual pages, click “Behavior” followed by “All Pages”, which will then provide a list of your website’s pages and their specific bounce rate. Much like understanding the website’s unique bounce rate context, this is also the case for individual pages.

Do all analytic software measure bounce rates the same way?

Google Analytics measures a bounce as a single-page session that has a duration of 0 seconds. Clearly, a visitor will not make any other actions during a 0-second time frame.

If you’re using another analytics software to do your website tracking, keep in mind that they may score it slightly differently.

Some analytics software do not have a time frame that they use to count a bounce. Rather,  they rely strictly on the interaction of the visitor during their session. Both ways will calculate a bounce rate for your website, but it’s important to know the specifics.

The key takeaway here is not to compare results from one analytic software to another. Consistency is key to tracking your performance.

How to reduce website bounce rate

Once you have an understanding of the concept of bounce rate, the next question is “Why is my bounce rate so high?” And more importantly, “how do I lower the bounce rate?

There are many methods that can help reduce your bounce rate, including simpler things like seeing which page is performing best and implementing some of its elements on other pages that have higher bounce rates.

Some other ideas will become self-explanatory, while others might require a little trial and error.

Here are a few ideas to try out:

Improve content

One of the simplest ways to decrease the bounce rate of a page or the entire site is to improve the content itself.

In some ways this should be self-explanatory: the more interesting and higher quality the content, the more likely the reader will stick around to explore what else the site has to offer.

Relevancy is also key. If your website is primarily about camping, publishing unrelated content, such as politics, is likely to be met with disinterest and repel visitors instantly. This will undoubtedly lead to a high bounce rate.

Content requires some planning and forethought if a site is going to “absorb” visitors.

Readability

Content isn’t just related to interesting posts or entertaining media, readability is also key.

Text-heavy websites might be full of amazing information, but unless the page is formatted to draw the reader in, the first impression might be a bit overwhelming.

Be sure to use some mixture of imagery, bullet points, subheadings, and bolded words. This creates a balance to attract and retain visitors.

Avoid the use of excessive pop-ups

Nothing cheapens the feel of a site like the dreaded pop-up, and this isn’t just the case for ads.

Pop-ups are distracting, appear pushy and ruin the flow of the experience for a user. There is nothing quite as infuriating as having to click away one or several flashing online forms while trying to read something else.

Pop-ups do have their place, and when used at a minimum. They can help grow a subscriber list with a degree of effectiveness. If you like the idea of pop-ups but want to try something different, there are more effective measures such as email campaigns or personalized banners. By implementing one of these campaigns, visitors have the option to interact with an element after they’ve had a chance to engage with the content.

Targeted keywords

Lowering the bounce rate will always require a mixture of tactics, but one of the most reliable ways to do it is by targeting keywords.

The key to using keywords effectively is relevancy, so it is not just a matter of throwing as many keywords at the problem as possible. There is nothing more likely to lead to a high bounce rate than keywords that draw in visitors that are not interested in a website’s content.

The best place to begin is the use of high-value traffic/low-competition keywords. But, how do you find out what these are for your site? Well, it isn’t as complex as you might think. Google Keyword Planner is the perfect tool to implement targeted keywords for your site, and it’s free to use for Google account holders.

Lowering bounce rate with meta descriptions

Meta descriptions are the information that appears under the title of a website in a Google search. They add some depth to the description of a website presence on a search page and are therefore essential in garnering relevant traffic.

Meta descriptions do not rank by keyword, but they filter out traffic that will likely bounce, while also drawing in those more likely to interact. Remember that meta descriptions only show up to 155 characters. Target them to get the right information across to users who aren’t as likely to bounce.

Understanding bounce rates

As you can see, bounce rates can provide a lot of insight into your website’s performance.

Although there is no magic number to indicate a “good” or “bad” webpage bounce rate performance, you can determine your own baseline metrics based on each page’s purpose and past performance.

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Article

8min read

Top 7 Myths About DevOps

With the rising popularity of DevOps practices in the modern software development world, it’s no surprise that there’s a lot of myths surrounding the concept of DevOps.

In other words, there’s a lot of confusion about what this concept entails. What does it actually mean when we talk about a DevOps team or organization? Even with its widespread adoption and implementation, there are many misconceptions and confusion as to what the term actually means, how it can be implemented and by whom. 

However, one thing’s for certain. DevOps, when properly implemented, can bring a great number of benefits and value to teams and customers alike. Thus, this article seeks to address its most common misconceptions so teams can better understand this concept and reap its benefits for more efficient and streamlined processes.

Before we get started, let’s quickly go over what DevOps actually is to allow us to debunk its most common myths.

DevOps, from its name, comes from a combination of development and operations with the purpose to promote better collaboration and break down communication barriers between these teams for enhanced productivity. 

Today, DevOps has become an umbrella term for an approach which encompasses a set of tools, practices and culture that aim to increase teams’ ability to deliver higher quality software quickly to end users.

Next, we will dispel some of the most common myths about DevOps to help shed light on this concept and get the most value out of it in your own organization.

Myth 1: DevOps is all about the tools

Often, the first question that comes to mind when we hear DevOps is which tools an organization is using or which are the top tools for teams to adopt during their DevOps journey.

However, it’s important to take a step back and look at the bigger picture to understand the real value behind the DevOps methodology. 

DevOps is more than just a list of tools to adopt for your software development practices. It’s an approach that brings teams together to deliver more value to end users. 

In that sense, DevOps foremost starts with people. It’s about building the right mindset and culture to promote better collaboration so that teams no longer work in silos. Once you’ve established those, you can then choose the right tools that fit in with your team and processes.

It’s up to the leaders in an organization to lay the foundation to build this culture of DevOps and inspire their teams to adopt the values of DevOps which will then allow them to implement them in their daily workflows in order to build better software to meet customer demands faster. 

Myth 2: DevOps and CI/CD are one and the same

While CI/CD are essential processes to successfully implement DevOps, these are not the only components that make up this methodology.

Yet, there are many that confuse the two and believe that DevOps and CI/CD are the same thing. 

It’s true that the continuous integration and delivery of software indicates that an organization has adopted a key principle of DevOps but as stated above, the concept goes beyond just the tools and processes and focuses primarily on establishing the right culture and mindset for all these key components to thrive. 

CI/CD processes help enable this culture by providing a set of tools that emphasize automation but they are only a part of the DevOps methodology.

It’s important to remember that DevOps grew from a need to create cross-functional teams that can effectively collaborate and communicate throughout the software development lifecycle. 

Therefore, CI/CD provides the tools necessary to streamline your software delivery process but it’s only a means to an end. Instead, organizations should focus on bringing together the right combination of people, processes and tools to truly embrace the DevOps methodology. 

Myth 3: DevOps is a replacement for Agile

The methodologies of DevOps and Agile are sometimes confused to the point that some claim that DevOps is replacing Agile or believe that the two terms are interchangeable.

In fact, DevOps and Agile can be seen as complementary rather than synonymous; the two are not mutually exclusive and both can exist separately in an organization. 

The underlying goal of both is to improve the software development process to deliver products quickly and efficiently.

However, Agile provides a framework that enables teams to break down projects into manageable chunks or “sprints” through iterative development to respond quicker to fast-changing consumer and market needs.

DevOps, for its part, is focused on breaking down silos between development and operations to allow for quicker releases through the use of tools and a fully automated pipeline. It also goes beyond the delivery process and refers to an entire culture that should be adopted within an organization.

You can look at Agile as a methodology for developing software while DevOps as a set of practices for delivering software that necessitates a cultural shift. Both still focus on speed and collaboration. 

In that sense, they are complementary approaches-as DevOps enables and builds on Agile practices. Incorporating both into your daily workflows will help improve the efficiency of your software development processes.

Myth 4: DevOps is the answer to all problems

It’s a common misconception that just because you’re implementing DevOps practices within an organization, nothing can ever go wrong. However, you can’t just automate everything and believe that everything will go smoothly.

DevOps also involves developing the right strategy and incorporating the right tools to drive processes that are managed by the right people. If your team isn’t ready to move with the velocity required for these tools to function appropriately then it’s likely your shift to DevOps will only lead to disaster. 

DevOps should also go beyond just automation and should incorporate continuous feedback loops from automated processes that developers can use to improve and optimize products.

Myth 5: DevOps means releasing new software non-stop

On the same note, just because DevOps places emphasis on all things continuous, this doesn’t mean that it is a guarantee for non-stop releases. 

It’s important to note that the idea of “continuous” shouldn’t be taken too literally. When we say continuous, it rather means that teams have established processes in place that enable them to ship new releases confidently whenever needed. It’s about keeping your code in a constant releasable state so that teams have the confidence and ability to release as often as they want.

Depending on the organization and team objectives, this could mean releasing new software anywhere from several times a day to once a week or every two weeks.

The ultimate goal of DevOps is smaller, more frequent releases but this should never be at the expense of quality. After all, DevOps may be about speed but it’s also about releasing higher quality products to deliver enhanced value to customers.

Myth 6: DevOps engineer is the only means to a DevOps transformation

You can’t hire a DevOps engineer and claim you now have a DevOps team and culture. Similarly, you can’t hire a bunch of engineers, call it a DevOps team and be done with it.  

More often than not, DevOps requires a complete organizational transformation with top-down motivation. This means that to successfully adopt DevOps, it’s up to leaders to lay the foundation for DevOps to thrive and aid with the cultural shift that accompanies it. 

Undoubtedly, having a DevOps engineer will help facilitate the adoption of DevOps practices with their deep knowledge of DevOps and its tools and can serve as a link between teams to enhance collaboration. However, the fact of the matter is anyone can learn and then implement a DevOps methodology with the right training, tools and leadership.

DevOps engineers cannot single-handedly spearhead this transformation. The true secret to success when it comes to DevOps is how efficiently the different teams within an organization follow DevOps practices through top-down motivation as well as providing teams with the necessary resources in order to perform their job effectively.  

Myth 7: DevOps only applies to development and operations teams

It’s natural to conclude that DevOps, which comes from a combination of development and operations, applies only to these two teams within an organization. We can even go so far as to say that this myth does have some truth to it.

While it’s true DevOps grew out of a need to enhance collaboration between these two teams, it has greatly evolved since then and is no longer confined to them.

Nowadays, DevOps encompasses teams from across the whole organization, which means that DevOps practices and principles can be applied and used as a way to empower all teams from engineering to sales and marketing. In other words, DevOps applies to each and every team or all stakeholders involved in the software development and delivery processes. 

At the end of the day, DevOps is about cross-functional collaboration and working together towards common goals. In that sense, DevOps today can apply to the whole organization and not solely to development and operations teams. With the right training, any team within your organization can take up and successfully implement DevOps practices and reap their benefits.

DevOps can bring real value to organizations when properly implemented 

There are many misconceptions about DevOps which makes sense given how popular it’s become but it’s important to be aware of these misconceptions to get the most out of the DevOps methodology.

It’s important to remember at the end that DevOps is not magic or a quick fix for all problems that come up. DevOps should be foremost people-focused but if you’re not willing to change your processes and undergo a cultural transformation in your entire organization then creating a DevOps team and calling it a day just won’t cut it. 

DevOps is not only about collaboration and breaking down silos between teams but it’s also about providing these teams with the resources and foundation necessary to be able to successfully adopt DevOps practices in their day-to-day operations.

However, one thing that most can agree on is that DevOps can bring value to teams when implemented correctly. This will also depend on your own organization’s unique needs. What works for one organization may not work for another. 

Make sure that you carefully assess your processes, teams and culture as a whole to understand whether it would make sense to take the plunge and adopt a DevOps methodology for your team and your products. Only then can the transformation truly begin.