Article

8min read

Top 7 Myths About DevOps

With the rising popularity of DevOps practices in the modern software development world, it’s no surprise that there’s a lot of myths surrounding the concept of DevOps.

In other words, there’s a lot of confusion about what this concept entails. What does it actually mean when we talk about a DevOps team or organization? Even with its widespread adoption and implementation, there are many misconceptions and confusion as to what the term actually means, how it can be implemented and by whom. 

However, one thing’s for certain. DevOps, when properly implemented, can bring a great number of benefits and value to teams and customers alike. Thus, this article seeks to address its most common misconceptions so teams can better understand this concept and reap its benefits for more efficient and streamlined processes.

Before we get started, let’s quickly go over what DevOps actually is to allow us to debunk its most common myths.

DevOps, from its name, comes from a combination of development and operations with the purpose to promote better collaboration and break down communication barriers between these teams for enhanced productivity. 

Today, DevOps has become an umbrella term for an approach which encompasses a set of tools, practices and culture that aim to increase teams’ ability to deliver higher quality software quickly to end users.

Next, we will dispel some of the most common myths about DevOps to help shed light on this concept and get the most value out of it in your own organization.

Myth 1: DevOps is all about the tools

Often, the first question that comes to mind when we hear DevOps is which tools an organization is using or which are the top tools for teams to adopt during their DevOps journey.

However, it’s important to take a step back and look at the bigger picture to understand the real value behind the DevOps methodology. 

DevOps is more than just a list of tools to adopt for your software development practices. It’s an approach that brings teams together to deliver more value to end users. 

In that sense, DevOps foremost starts with people. It’s about building the right mindset and culture to promote better collaboration so that teams no longer work in silos. Once you’ve established those, you can then choose the right tools that fit in with your team and processes.

It’s up to the leaders in an organization to lay the foundation to build this culture of DevOps and inspire their teams to adopt the values of DevOps which will then allow them to implement them in their daily workflows in order to build better software to meet customer demands faster. 

Myth 2: DevOps and CI/CD are one and the same

While CI/CD are essential processes to successfully implement DevOps, these are not the only components that make up this methodology.

Yet, there are many that confuse the two and believe that DevOps and CI/CD are the same thing. 

It’s true that the continuous integration and delivery of software indicates that an organization has adopted a key principle of DevOps but as stated above, the concept goes beyond just the tools and processes and focuses primarily on establishing the right culture and mindset for all these key components to thrive. 

CI/CD processes help enable this culture by providing a set of tools that emphasize automation but they are only a part of the DevOps methodology.

It’s important to remember that DevOps grew from a need to create cross-functional teams that can effectively collaborate and communicate throughout the software development lifecycle. 

Therefore, CI/CD provides the tools necessary to streamline your software delivery process but it’s only a means to an end. Instead, organizations should focus on bringing together the right combination of people, processes and tools to truly embrace the DevOps methodology. 

Myth 3: DevOps is a replacement for Agile

The methodologies of DevOps and Agile are sometimes confused to the point that some claim that DevOps is replacing Agile or believe that the two terms are interchangeable.

In fact, DevOps and Agile can be seen as complementary rather than synonymous; the two are not mutually exclusive and both can exist separately in an organization. 

The underlying goal of both is to improve the software development process to deliver products quickly and efficiently.

However, Agile provides a framework that enables teams to break down projects into manageable chunks or “sprints” through iterative development to respond quicker to fast-changing consumer and market needs.

DevOps, for its part, is focused on breaking down silos between development and operations to allow for quicker releases through the use of tools and a fully automated pipeline. It also goes beyond the delivery process and refers to an entire culture that should be adopted within an organization.

You can look at Agile as a methodology for developing software while DevOps as a set of practices for delivering software that necessitates a cultural shift. Both still focus on speed and collaboration. 

In that sense, they are complementary approaches-as DevOps enables and builds on Agile practices. Incorporating both into your daily workflows will help improve the efficiency of your software development processes.

Myth 4: DevOps is the answer to all problems

It’s a common misconception that just because you’re implementing DevOps practices within an organization, nothing can ever go wrong. However, you can’t just automate everything and believe that everything will go smoothly.

DevOps also involves developing the right strategy and incorporating the right tools to drive processes that are managed by the right people. If your team isn’t ready to move with the velocity required for these tools to function appropriately then it’s likely your shift to DevOps will only lead to disaster. 

DevOps should also go beyond just automation and should incorporate continuous feedback loops from automated processes that developers can use to improve and optimize products.

Myth 5: DevOps means releasing new software non-stop

On the same note, just because DevOps places emphasis on all things continuous, this doesn’t mean that it is a guarantee for non-stop releases. 

It’s important to note that the idea of “continuous” shouldn’t be taken too literally. When we say continuous, it rather means that teams have established processes in place that enable them to ship new releases confidently whenever needed. It’s about keeping your code in a constant releasable state so that teams have the confidence and ability to release as often as they want.

Depending on the organization and team objectives, this could mean releasing new software anywhere from several times a day to once a week or every two weeks.

The ultimate goal of DevOps is smaller, more frequent releases but this should never be at the expense of quality. After all, DevOps may be about speed but it’s also about releasing higher quality products to deliver enhanced value to customers.

Myth 6: DevOps engineer is the only means to a DevOps transformation

You can’t hire a DevOps engineer and claim you now have a DevOps team and culture. Similarly, you can’t hire a bunch of engineers, call it a DevOps team and be done with it.  

More often than not, DevOps requires a complete organizational transformation with top-down motivation. This means that to successfully adopt DevOps, it’s up to leaders to lay the foundation for DevOps to thrive and aid with the cultural shift that accompanies it. 

Undoubtedly, having a DevOps engineer will help facilitate the adoption of DevOps practices with their deep knowledge of DevOps and its tools and can serve as a link between teams to enhance collaboration. However, the fact of the matter is anyone can learn and then implement a DevOps methodology with the right training, tools and leadership.

DevOps engineers cannot single-handedly spearhead this transformation. The true secret to success when it comes to DevOps is how efficiently the different teams within an organization follow DevOps practices through top-down motivation as well as providing teams with the necessary resources in order to perform their job effectively.  

Myth 7: DevOps only applies to development and operations teams

It’s natural to conclude that DevOps, which comes from a combination of development and operations, applies only to these two teams within an organization. We can even go so far as to say that this myth does have some truth to it.

While it’s true DevOps grew out of a need to enhance collaboration between these two teams, it has greatly evolved since then and is no longer confined to them.

Nowadays, DevOps encompasses teams from across the whole organization, which means that DevOps practices and principles can be applied and used as a way to empower all teams from engineering to sales and marketing. In other words, DevOps applies to each and every team or all stakeholders involved in the software development and delivery processes. 

At the end of the day, DevOps is about cross-functional collaboration and working together towards common goals. In that sense, DevOps today can apply to the whole organization and not solely to development and operations teams. With the right training, any team within your organization can take up and successfully implement DevOps practices and reap their benefits.

DevOps can bring real value to organizations when properly implemented 

There are many misconceptions about DevOps which makes sense given how popular it’s become but it’s important to be aware of these misconceptions to get the most out of the DevOps methodology.

It’s important to remember at the end that DevOps is not magic or a quick fix for all problems that come up. DevOps should be foremost people-focused but if you’re not willing to change your processes and undergo a cultural transformation in your entire organization then creating a DevOps team and calling it a day just won’t cut it. 

DevOps is not only about collaboration and breaking down silos between teams but it’s also about providing these teams with the resources and foundation necessary to be able to successfully adopt DevOps practices in their day-to-day operations.

However, one thing that most can agree on is that DevOps can bring value to teams when implemented correctly. This will also depend on your own organization’s unique needs. What works for one organization may not work for another. 

Make sure that you carefully assess your processes, teams and culture as a whole to understand whether it would make sense to take the plunge and adopt a DevOps methodology for your team and your products. Only then can the transformation truly begin.

Subscribe to
our Newsletter

bloc Newsletter EN

We will process and store your personal data to respond to send you communications as described in our  Privacy Policy.

Article

9min read

How to Calculate, Track, and Analyze Conversion Rates

What’s one of the most important metrics to keep track of when building your business online and watching it grow? Conversions.

In an increasingly competitive digital world, it’s tough to know what works and what doesn’t when it comes to conversions.

As each e-commerce site is unique, there’s no “one size fits all” for setting and achieving your goals. So, whether you’re just starting out, scaling up, or expanding quickly, there is a lot to understand when it comes to prioritizing, tracking and tackling your conversations in order to optimize your website and know your customers better.

In this article, we’ll look into how to calculate conversion rates and discuss some helpful tracking methods and benchmarks for conversion rates. We will then provide some tips on how to increase your conversions.

How to calculate conversion rates

Before discussing the formula, let’s define what we mean when we say conversion.

This is a broad term that could refer to anything from newsletter signups, buying a product or service, downloading an e-book, completing a form and so on.

Basically, a conversion occurs when a website visitor completes a desired action.

What does this mean?  To calculate a website’s conversion rate, you need to know exactly what you’re trying to measure. It’s a matter of having clearly established business goals and being able to translate those into quantifiable website metrics.

To determine a conversion rate for your website, divide the number of goals achieved in a given time frame by the total number of visitors to your website, then multiply that number by 100.

Conversion rate = (Conversions or goals achieved / Total visitors) * 100

So if your landing page had 16,982 visitors and of those, 3,604 took the desired action, then your conversion rate is 21.22%.

Once you understand how to calculate the website conversion rate, you should think about how you can track the conversions that you receive.

How to track conversions

You can set up a system for tracking conversion rates with the help of one or a combination of the following tools:

Google Analytics and AdWords

These two tools collect large amounts of raw data. With so much data available, it’s important to set filters so you can focus on specific data sets to avoid missing key insights related to your goals.

Heatmaps

These maps capture users’ eye movements and clicks on your website. With this information, you can identify top-performing or weaker elements on pages to help steer your optimization strategy.

heatmap visual on a website
Heatmaps highlight user engagement and interest on web pages

Session recording and replay tools

Replaying user sessions shed light on how visitors navigate and interact with your website on their digital customer journey. Seeing the user experience in action can help to identify bugs that were missed or understand bounce rate fluctuations at specific sections in the funnel.

Customer satisfaction surveys or Net Promoter Scores

Both customer satisfaction surveys and NPS measure how happy your customers are with your business and in what areas you can improve. Focusing on the customer experience is essential for retention and driving more conversions.

For example, OUI.sncf, France’s national railway company, focused on their user behavior and noticed a low click-through rate on their ticket information page. To fix this problem and increase their client satisfaction and optimize the user experience, they used Flagship (AB Tasty’s server-side platform) to run an A/B test that quickly led to a 61% increase in their conversion rate.

What’s considered a good conversion rate?

Is there a benchmark for conversion rates? The best answer to this popular question is that a “good” conversion rate varies considerably from industry to industry.

As you can see in the image below, Unbounce analyzed over 44,000 landing pages across popular industries and found that each industry has a different average, with the catering and restaurant industry having the highest one.

Conversion rates by industry 

While these stats can be helpful in establishing a baseline, they shouldn’t be treated as the only element of importance for your business.

Even comparing conversion rates within the same industry is not a fair measurement. Different sites are working with different traffic sources, visitor volume, brand perceptions, UX design and CTAs. It’s easy to get carried away with vanity metrics, but the quality of traffic to your website really makes all the difference in your conversion rates.

So, what’s the way forward?

Don’t follow accepted figures blindly. Stay in the know, but remember the only thing you have to do is outperform the conversion rates you achieved last month. That’s how you become better.

How can you increase conversion rates?

There are multiple tactics to boost conversion rates on your landing pages and website. Let’s look at a few popular and effective methods:

A/B testing

A/B testing compares two different versions of a web page or an app to see which performs better. From a conversion point of view, it gives you room to be creative and explore new and better ways to capture leads.

To get started with A/B testing, try focusing on the main elements of the page, such as:

  • Headlines and copy – A headline should be convincing and directly linked to the main offer on the page. Experiment with long and short headlines, with or without subtitles. Keep the copy simple and scannable.
  • Value proposition – Refine and articulate your offer so it resonates with prospects. As an example, WiderFunnel helped the Sims 3 team boost their game registration and achieve a conversion rate of 128% by improving their value proposition.
  • Visual media – Humans are very visual. Adding images and videos can help you find out what’s a hit among your customers.
  • Call to ActionTest the color, copy and CTA placement to see which version drives the most conversions.
  • Page layout – Every page must be well-designed, aesthetically appealing and functional. Work on visual hierarchy and make use of white space and colors. These take away the cognitive load for the visitor.

Want to get started on A/B testing for your website? AB Tasty is a best-in-class A/B testing tool that allows you to quickly set up tests with low code implementation of front-end or UX changes on your web pages, gather insights via an ROI dashboard and determine which route will increase your revenue.

Build trust

This idea might seem a bit basic, but it’s one of the most important things you can achieve with your customers. One of the first steps to gaining trust with your visitors is by showcasing your site’s security.

If you are on a website where you don’t feel secure entering your payment information, are you going to complete your transaction?

Chances are, you said no. If your site doesn’t appear to be trustworthy, it will cost you. Consider incorporating the following into your site:

  • Add security seals on checkout pages to assure customers’ confidential data and information is in safe hands.
  • Don’t ask for too much information on form fields. Ask only what’s required.
  • Be accessible. Respond to incoming queries (the sooner the better).

After displaying that your website is trustworthy and secure, it’s time to focus on your products/services and customer satisfaction. A few ways to do this include:

  • Add customer reviews. Studies show that nearly 95% of customers go through reviews before making a purchase. As you can see, displaying reviews makes a huge difference in gaining your visitors’  trust rather than only displaying a product description written by the manufacturer.
  • Publish client stories and case studies. Businesses want to see your past successes before they invest in your product or service.

Personalize

Customers are more motivated to complete a transaction while shopping online if you offer a personalized experience. According to a study done by Forbes, 66% of consumers share that coming across communication or other content that isn’t personalized deters them from purchasing.

In other words, to increase conversions, you need to deliver contextually relevant offers.

Personalize customer experiences through behavioral targeting (segmenting audiences based on their online behavior). To establish behavior personas, you should collect the following metrics:

  • Browsing history
  • Type of device used
  • Session behavior (page views, on-site searches, etc.)
  • Geographic location
  • Purchase history

You can then use this data to:

  • Cross-sell and upsell products. An easy way to cross-sell is by showing customers items that are frequently purchased together. Segment’s research found that 49% of consumers have purchased a product they didn’t initially set out to buy after receiving a personalized recommendation.
  • Use dynamic content. This is called adaptive content marketing. Based on your customers’ history/location, you can show content that might interest them. (For instance, fashion retailers can showcase outfits that match the weather at a user’s location.)
  • Reengage to reduce cart abandonment. Incentivize shoppers on your checkout pages with pop-ups, reminders and so on. Create a sense of urgency by adding social proof to your checkout pages because the fear of missing out is real.

Live chats

We’re constantly talking with our family and friends via messaging apps. Why not do the same for the brands we interact with?

A live chat tool can provide personalized and timely customer service. It can also boost conversions by moving potential clients into the fast lane. According to Intercom, website visitors are 82% more likely to become customers if they’ve chatted with you first.

Moreover, another survey found that 63% of customers are likely to return to a website that has a live chat option, increasing customer loyalty and revenue.

However, simply having a live chat tool isn’t enough. Here are a few best practices to follow:

  • Place the tool on high-intent pages. This way, customers are likely to ask for a real-time response. For e-commerce brands, this would be on the checkout page where customers may have last-minute questions on delivery, returns, etc. For B2B companies, placing the tool on pricing pages are most likely the best option.
  • Use real names and faces. This gives your chatbox a human touch and makes virtual conversations more personal.
  • Respond quickly. The main reason people click the live chat option is that they expect immediate answers. If someone contacts you outside of office hours, use a bot to show the average time you’ll take to respond or ask for their contact information so you can follow up at a later time.

Reaching your website conversion rates

Reaching your conversion rate goals starts with having clarity on your business goals. The precision of your goals will determine what metrics you track and what optimization strategies you employ.

Remember, while it’s important to stay updated on your industry’s conversion rate benchmark, don’t fall into the trap of implementing blanket advice from experts.

Above all, use various tools and data points to understand your customers’ motivations and always put their needs first. Listening to your customers is the best way to drive conversions.