Article

8min read

Proven Tips to Increase Your Amazon Conversion Rates

Gone are the days when shops and retailers could measure sales conversions by counting the physical customers in their shop and dividing it by the number of sales that went through the till, as the change in shopping behaviors and the huge shift to online shopping has meant retailers need to adapt, too.

The one major online retail site that sellers are eager to have a presence on, and as one of the most visited websites in the world, Amazon Marketplace offers great exposure to 12 markets around the globe. Whether you’ve just started selling or you’re an established presence in the marketplace, conversion rates are a very important metric for any retailer, as it is often considered a measure of how successful their business is. With more retailers looking to understand the secret to increasing their conversions on the e-commerce giant, we explore what a ‘good’ Amazon conversion rate looks like, and how you can optimize your listings to increase conversion rates – something all budding Amazon sellers will be keen to invest in!

First, let’s cover conversion rates and what ‘good’ looks like:

What is Conversion Rate?

Conversion rate is calculated by dividing the number of sales by the number of times people have visited a product. Conversion rates apply to any sales made – both on and offline- and they are often affected by things like the volume of people clicking through to the advert or from visiting the store, the competition level from other sellers as well as price comparison and seasonal discounts, etc.

What is an Amazon Conversion Rate? 

Amazon conversion rate is the same, but focuses just on sales made through the platform. It is automatically calculated by the retail giant and can be accessed by logging into your ‘Sellers Central Business Reports’, under the header ‘Business Report’. Within this section, there is a row called ‘Order Item Session Percentage’, which is the conversion rate Amazon attributes to each item.

Amazon breaks conversion rate down for sellers to see the conversion rate of each product, by viewing the ‘By ASIN’ reports.

What Does a Good Conversion Rate Look Like?

A benchmark conversion rate will depend on a few different elements, including industry, but an average conversion rate recorded by a study looking at the top 500 Amazon sellers recorded an average of 3.32%, with non-Prime members converting on average around 6%. However, retailers who had invested in joining the FBA, Fulfilment By Amazon, to become Prime Sellers, significantly increased their conversion rate as the average Prime member converts up to a whopping 74%! 

Whilst those figures look impressive, there are a few other factors at play to help increase conversion rates on Amazon. Our tips look to optimize Amazon listings to help increase conversion as well as improve the ranking of listings on the digital marketplace.

Strengthening Your Amazon SEO

When looking to improve conversion rates on Amazon, the first thing to review is the keywords you are targeting and the placement of these words within your product listing. Amazon SEO is a relatively new concept for online retailers but is a very important part of achieving success on the world’s biggest-selling site. Conduct keyword research before writing any listing, make sure you are aware of what people are looking for when it comes to your products and target the most relevant search terms. In a previous article, we cover how to conduct keyword research using some free tools that are widely available – so there’s no excuse for poorly performing listings. There are several opportunities to use keywords when creating a product listing, so make sure these terms feature in the product title, features, description as well as the URL of the item.

Write Accurate and Engaging Product Descriptions

In order to potentially increase conversion rate, you need to increase the click-throughs on a listing, which means creating engaging and descriptive titles that encourage users to click and learn more. Remember, conversion rates are calculated based on the number of people viewing, or clicking your listing, so get writing those ‘click-worthy’ headings. Make sure to accurately describe your product too, don’t be vague or mislead potential customers, as this will affect your opportunity to rank higher in search on Amazon which will directly affect your conversion rates, too.

Offer Competitive Pricing and Other Perks

This is particularly important for sellers who are in a highly competitive market, as offering competitive pricing can make the difference between people clicking through or not. If you are able to do this, offer reduced shipping – or even free delivery. If you are the only seller offering free delivery, people will be far more likely to convert. Often, sellers who have sales on products or offer discount codes see an increase in conversions, so try experimenting with a sale or offering money off for returning customers. Of course, the most prominent perk for Amazon sellers is joining the FBA, as this automatically makes your products eligible for Prime; the next-day subscription delivery service Amazon offers paid subscribers. As one of the most successful subscription models online, Amazon Prime significantly increases conversions as Prime members are much more likely to convert each time they visit the website.

Trial Amazon Pay Per Click

Another great way to potentially increase conversion rates is to secure the top spot, by paying for an advert. Amazon pay per click, or PPC, is identical to search giant’s Google in that sellers can pay to secure the top spot with relevant adverts. By targeting known search terms, sellers have the opportunity to buy the search space and appear in relevant results, with listings that are marked as ‘sponsored’.

Upsell Relevant Items

Upselling items by offering related or complementary products that people may find useful when they are looking to buy will increase the potential of selling further products. By making ‘suggested’ or related items visible at the ‘add to basket’ stage, customers will be more inclined to add more products. Upselling relevant items will not only have a positive impact on conversion, but it will also encourage repeat purchases and indicates your online store has further products to explore.

Link to Products From Other Online Places

Be sure to share your products on other online channels such as social media and websites. Featuring products on other selling sites such as eBay and Gumtree will target a wider audience.  If you are exclusively selling on Amazon Marketplace, consider using targeted adverts across relevant websites online, using cookie data to retarget people who have viewed or previously purchased from you. Increasing the exposure of your products via banner adverts and sponsored listings on social feeds can significantly increase conversion rates.

Trial and Error Testing!

These tips are some great options to help improve conversion rates whilst making sure listings are well optimized, however, there is no real magic ingredient to producing high-converting product listings on the world’s biggest marketplace. We highly recommend testing what works well for you as an individual seller. From tweaking product descriptions, using shorter or longer titles and even including emoji’s to entice readers to click through- try testing subtle differences with product listings to find something that works for you.

Key Takeaways

Whilst there are many ways to optimize your Amazon listings with the view to increase conversion rates, there is no real magic recipe that fits for every business. Some optimization techniques may work really well for some retailers, whilst others have found their success through trial and error. Applying just one change won’t make a difference to conversion rate so try to work on a few different elements of your product listings. For this, A/B tests are an excellent way to find out what does and doesn’t work.

Conversion rates are an excellent way to measure success, and by looking to make some or all of the changes listed above, sellers will also automatically benefit from increased visibility on the platform, as the Amazon A9 algorithm appears to consider sales velocity and conversion rate as two of the most important factors when it comes to ranking well on the digital marketplace. With the opportunity to rank your products higher in Amazon search, potentially increase click-through rates and ultimately increase conversions, there are some great reasons to optimize on Amazon and reap the rewards via a better click-through rate and hopefully higher conversions.

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Article

8min read

Five Neuromarketing Research Findings in 2019 and What They Mean

Neuromarketing is a very science-oriented aspect of marketing. It aims to investigate why people respond to and remember certain products or elements of an advert, compared to others. Applying neuroscience – i.e. the assessment of how our brain responds to stimuli, such as TV adverts and posters – avoids any vague or bias feedback from consumers, as no-one can control how they immediately respond to things. The response is tracked using two methods; either an MRI or functional magnetic resonance imaging, and electroencephalography, which is also known as EEG. Both of these methods track and measure the impulses and activity in the brain that are both subconscious and conscious, as we are only in control our conscious reaction and feelings. As you can imagine, both options come with a hefty price tag, but companies often justify the high costs if it means securing more sales!

So, how is it used in marketing?

Well, the process of neuromarketing is basically put in place by brands to get a much better and more in-depth understanding of just how powerful their message or product is, by studying the reaction it causes in consumers. Brands can also get a far better understanding of the potential market available to them, by looking at the influential factors and then designing their packaging or product accordingly. In fact, there’s every chance your favorite brand has done just that when it comes to creating the ideal product that appeals to you!

We explore five examples of neuromarketing research conducted and what the findings have meant for the world of marketing in 2019.

#1 – Chips Ahoy and Their Boring Biscuits

Nabisco Neuromarketing

America’s favorite cookie company decided to conduct some neuromarketing research when it came to creating the perfect packet to sell their cookies. Nabisco, the owners of Chips Ahoy, decided to test their old packaging and found people were actually having a negative response when looking at it. Consumers said it was too difficult to read the wording due to the colors used and the picture of the cookie made them feel bored or neutral towards the brand. So the makers behind Chips Ahoy took to the drawing board for their next draft and re-designed the package to include a resealable tub, better wording and colors. The most obvious change was the cookie image was more engaging and fun!

Key takeaway: Nabisco used the eye-tracking element from electroencephalography, or EEG, to identify how customers were reacting visually to their packaging. This kind of research is really popular among other food brands, which use it to design crisps, confectionery and other cookie packaging. In fact, chances are, your favorite brands have carefully chosen the packaging you’re so familiar with and that may be why you buy them!

#2 – A Sticky Situation With Jam and Decision-Making

difficulty of choice

Do you feel suddenly overwhelmed and incapable of making decisions when it comes to browsing a wide selection in a shop? Well, you’re not alone, as a study conducted by Sheena Iyengar, a professor of business at Columbia University, discovered. The author, Professor Iyengar, and her researchers chose to use Wilkin & Son’s jam jars at a sampling booth and regularly mixed the selection of jams available, between 24 jars to just six. Whilst 60% were drawn to the sampling booth when 24 different jars were available, compared to just 40% when there were just 6 to choose from, nearly all customers sampled just two flavors. Here’s the interesting bit; whilst 40% of people came to try the smaller selection of jams, 30% then decided to buy some, compared to just 3% of people who bought when there were 24 flavors to choose from!

Key takeaway: By removing the difficult decision-making process, Prof. Iyengar and her team discovered consumers respond far better when there is much less choice. This particular case study has been used time and again and is probably the reason many stores have smaller, less ‘busy’ looking displays!

#3 – Why Counting Cans Mattered for Campbell’s Soup

Campbells neuromarketing

Here we have another example of decision-making under pressure, but this time due to a seemingly limited supply of soup! A study by Wansink, Kent, and Hoch, was conducted to understand the concept of ‘anchoring’ in marketing; the process of comparing products or services against similar products to create a sense of superiority or importance. Using the well-known soup brand Campbell’s, Wansink et al created one display of cans with a price of $0.79 and a sign that said ‘No Limit’, and another that said ‘Limit of 12 per person’. The result showed that shoppers who had no limit only bought an average of 3 cans, whereas the shoppers who saw the limited shelf ended up buying 7! The results support the ‘anchoring’ concept within marketing, where the brain fixates or ‘anchors’ on the key message, in this case, the fact that the soup is limited to 12, making consumers think ‘I can only have 12 – it must be good!’.

Key takeaway: This approach is definitely still alive and present in modern-day marketing tactics, with so many brands using the ‘comparison’ approach to create a feeling of limited availability when it comes to a product or service, creating a simulated sense of urgency and making consumers think it must be a great product or service because it’s really popular!

#4 – PayPal And Speed – The Modern Way to Handle Money

Paypall

Another fan of using EEG, or electroencephalography, to understand how consumers respond visually to their brand, is money transfer site, PayPal. PayPal has spent a lot of time researching how best to position their product online, and in particular what will make their consumers’ experience with them easy. Users of their services online will be familiar with their quick, convenient money transfer system and the reason behind this slick service is PayPal have discovered e-shoppers expect an almost-instant payment service that is convenient to use. Whilst PayPal thought their ‘high security’ approach was appealing to online customers, it turned out their one-click payment model was the real attraction!

Key takeaway: This example shows just how effective neuromarketing can be to refocus a large brand like PayPal, on what really matters for their customers; convenience when buying online. Changing the business focus can be a real challenge for large corporations and PayPal is a shining example of how using marketing as a science can help them understand their audiences far better than feedback forms and reviews.

#5 – Even Search Engines Lean On Science

Yahoo

A slightly more surprising use of neuromarketing in modern marketing is that of Yahoo and their use of EEG to encourage more people in the US to use their search engine instead of their competitors’. Yahoo created a 60 second TV commercial that featured people around the world celebrating an ambiguous occasion, dancing and generally looking very happy. They played it to a selection of people who agreed to wear EEG caps so their brainwave activity could be measured. The study proved Yahoo’s theory of evoking positive emotions and even stimulating the memory part of the brain, indicating to their researchers that the ad would be highly memorable to anyone who then watched the advert, therefore making Yahoo top of mind, encouraging people to use their search engine next time they were browsing online. And it worked! The advert became their best performing piece of marketing to date.

Key takeaway: Yahoo recognized they had a huge obstacle to overcome when it came to being top of mind compared to other search engine giants, so they decided to create something that would make them hard to forget – and using neuromarketing science, it worked! The key to success for this campaign was to make the viewer feel positively towards it, prompting them to think of Yahoo in a positive light, as well as making them a more memorable brand.