Article

3min read

AB Tasty User Club: Empowering Customers Through Better Feedback and Engagement

At AB Tasty, we have always put client feedback at the heart of our product roadmap. Listening to our clients’ needs and helping them achieve their goals is a top priority for us. We just don’t say it, we do it:

  • 🎁 55 new features brought to users in 2022
  • 📣 10 market releases per year
  • 🤝 1545 feedback requests processed

To go one step further, we have decided to launch our User Club! 🎉

The AB Tasty User Club is a new opportunity for you to share your feedback, experiences, and needs with us. Being part of the Club means you’ll have exclusive access to:

  • Our new features
  • A way to interact directly with our Product Managers and Designers
  • Our product related events 
  • A real community where you can share your usage and hear best practices from other users

A successful launchpad for our User Club

As a first step, we organized our first User Games of the year in January 2023 in Paris, France on the theme of data, monitoring and performance analysis in CRO activities.

This event was a great success for our Product teams and for the 5 customers who attended to discuss their data understanding and analysis needs. We welcomed participants from different industries, all interested in data analysis techniques and how to use them to improve products and services. We also invited experts in the field of data analysis to share their experience and knowledge.

AB Tasty User Club   User Club

 

Baptiste Deroche, Product Designer @AB Tasty:

“This event was the perfect opportunity to validate and challenge assumptions we have about the product. We learned a lot from our customers that day, and it’s a really good start to getting closer and closer to our end users.”

Stéphanie Duchemin, Product Design Team Leader @AB Tasty:
It was a pleasure to meet our users again in a real session and not remotely, and I think that the pleasure was shared. This reinforces my conviction that feedback is not the same in a face-to-face session as in a remote one. Through our discussions we learned and discovered some pain points that were not necessarily related to the initial topic and that will feed our roadmap for at least 6 months!”

Mariza Baxevani, Web Conversion Specialist @Prestashop:

“It was a collaborative and enriching moment where each participant presented their feedback, their experimentation process and their vision of the tool. It’s really reassuring to know that AB Tasty values its users’ feedback. I will gladly participate in this type of event again!”

 

The AB Tasty User Club was created to offer our customers a space to discuss and share their opinions and suggestions. We have received a lot of positive feedback from participants and this gives us even more motivation to create other similar projects and events where you will be at the forefront.

 

Stay tuned for the upcoming events or announcements! If you are not part of the Club yet, do not hesitate to talk about it with your dedicated Customer Success Manager!

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Article

7min read

5 Ways to Detect Personalization Opportunities

You know it best: shaping the customer journey on your sites or apps from search to cart has become key for conversions. That’s why you’re using state-of-the-art tools to collect data, run campaigns as well as experiment and personalize experiences. But these are just tools that help you execute your plan. A big part of your job is to think about and play with ideas to tackle your business goals around loyalty, conversions, and turnover.
Did you know that you can rely on your stack for shaking your ideation process and detecting ROI-driven business opportunities?
If you’re using AB Tasty, enjoy now tailored sources of inspiration available for you, such as the Audience Recommendation, available for websites in English and French.

 

Dedicated to letting your good ideas take flight, Audience Recommendation will quickly identify segments of customers that are likely to be leveraged efficiently in your conversion strategy. Once connected to your site, it will suggest ideas of audiences based on your visitors’ interests that are likely to be converted into a thematic journey.
But that’s not the only way to quickly find opportunities and turn them into wins.
Read this article that suggests 5 ways to detect personalization journeys that will help marketers meet their business goals.

 

 

1. Engage your consumers based on the content they like

Let’s say you’re in charge of an e-commerce website: clothing, shoes or books. Think about the wide range of products or services that are available. Thousands of references. Do your buyers browse your entire catalog before adding items to the cart? We doubt it. We rather assume on the one hand you deal with bestsellers items, and on the other you have niche, premium or overstock that have trouble selling. How do you handle them today in your conversion strategy?
Our suggestion: Come play matchmaking with AB Tasty’s Content Interest. Identify key audiences that are sensitive to content found on your site – and combine topic-interested visitors with these items that make perfect sense for them. Our in-house AI suggests building segments based on browsing and transaction history thanks to Natural Language Processing. And that enables you to think about customer experience differently, aligning visitors’ interests and business needs in deeply personalized campaigns.

But even better: you will always be aware of current trends on your site – therefore able to adapt quickly to these always-changing consumers’ needs.

Let’s take a look at a typical online store such as a shopping website for shoes, on which our AI runs for content interest. You can see below an example of content segments and the volume of views and transactions it represents.
Wearers of black leather boots? Or rather low-top sneakers? Associated views and transactions help you make decisions about campaigns you could be inspired about. Of course, content-based messaging, with relevant offers such as targeted discounts, free shipping, or loyalty points, is very likely to be effective.

 

2. Build the journey based on visitor engagement

Looking to seduce newcomers to engage with you? Or to reward those who are loyal to your brand? But there are also those who come regularly and never shop. Do you already have a strategy in place for your different groups of visitors?
With AB Tasty you can target shoppers based upon the profile they have with your site. Here again, our AI comes into action. It will automatically allocate traffic into 4 logic groups of users: Disengaged, Wanderers, Valuable and Loyal consumers. That means you can have a dedicated strategy for each group and deploy it easily, combined with dedicated triggers to increase even more campaign success.
Like these newcomers, you don’t want to scare them right? Let them browse a bit or take action before displaying your campaign. Timing is key!
A good use case? Kiehl’s Australia decided to display a specific message for those visitors that are navigating and revisiting but not buying, these are wanderers. “Still deciding?” Discover our latest limited time offers”. Using stress marketing and acknowledging the uncertainty of these shoppers combined with deep targeting options resulted in an uplift of 2,26% in transactions for the brand.

 

 

3. Seize the low-hanging fruits

They started shopping with you but left – and are now back on your site! Within AB Tasty you can very easily build campaigns based on abandoned carts, that target – as the name already says – those who were just one step away from completing their purchase journey. You can decide to target them all, or you could do different scenarios depending on cart value or numbers of items in the shopping cart.
Our secret tip for these? Experiment! Find out whether shipping costs, promo code or components of your checkout page can be leveraged to optimize conversions and re-engage on cart abandonment. You can trust our experience there: there’s nothing like A/B testing to know best what ideas work and what ideas don’t work.
Then, only you can really define what elements contribute to retaining abandoners on your site.

4. Rely on your experimentation strategy

We just mentioned it. Seems obvious, especially if A/B testing is part of your strategy, but analyzing campaign results in depth allows you to detect…ideas.
When you test ideas, while this idea might not prove consequently winning regarding the output on the entire audience, it still might be a large win for certain audiences, e.g. for mobile users against desktop users. Or for returning visitors rather than new ones.
When reading A/B test reportings, don’t forget to filter and narrow down to detect these opportunities. Because statistics can prove that the magic you were trying to achieve for everyone is at least working for certain groups of people.

 

5. Use the force of your datalayer

Segment, Google Analytics 4, Tealium, Mixpanel, …. No matter what solution you use to analyze, understand and follow your customers, you might have identified already interesting audience segments from your first-party data. Why not use these to run your personalization strategy directly on AB Tasty? Once you have connected your preferred solution there, you can launch campaigns on these segments (or cohorts or traits) and couple them with further targeting and triggering options.
Example? Imagine a site offering holiday flats to rent. They know when their loyal customers usually book their holidays. That’s why they run campaigns targeting either those who enjoy Summer or on those – in the screenshot below – who like booking their vacations when Santa is around. In the same spirit, we could also couple that targeting with a weather trigger – snow or sea alternatives when it’s raining on the favorite destination.
We could even make it snow on the screen with AB Tasty’s no code snowflake widget, but that’s a question of idea.

 

Looking for further campaign inspiration? Check out the 50 tests you should know or see for yourself the AB Tasty app in action!